HeyShutter
Start free

LEGAL Terms of Service

Terms of Service

The agreement between HeyShutter and the photographers and studios who use it.

Last updated October 5, 2026

This agreement

These terms are an agreement between you and Close Daily LLC, which operates HeyShutter ("HeyShutter", "we", "us"). They apply when you create a studio or otherwise use HeyShutter as a photographer, studio or member of a studio's team. If you use HeyShutter for a business, you agree for that business and confirm you can bind it. You must be at least 18.

Our Privacy Policy explains how we handle information and is part of these terms. If you are a client of a studio, see For a studio's clients.

Your account

  • Give accurate information and keep it up to date. We confirm your mobile number and email address when you sign up.
  • Each photographer or business may have one free Pinhole studio. Opening extra free studios to get around plan limits isn't allowed, and we may close or merge them.
  • Keep your password and your team's logins private. You are responsible for what happens under your studio, including your team members' actions. Tell us right away if you think someone else has signed in.

Plans and trials

  • Plans, prices, storage and features are listed on our pricing page. Prices are in US dollars and don't include taxes, which we add where required.
  • The Pinhole plan is free and needs no card.
  • Paid plans start with a 14-day free trial. We ask for a card when the trial starts. We email you 24 hours before the trial ends, and if you cancel before then you aren't charged. If you don't cancel, the plan starts and your card is charged when the trial ends.
  • You get one free trial per studio. We may decline a trial for someone who has already had one.
  • If your studio uses more storage than your plan includes, for example after moving to a smaller plan, nothing is deleted, but new uploads stop until you free up space, add storage or move up a plan. Extra storage on paid plans is $25 per TB a month.
  • We may change or add features. If we remove a major feature from a plan you pay for, we will tell you ahead of time.

Billing and canceling

  • Renewal. Paid plans renew automatically each month or year, depending on what you chose, until you cancel. You authorize us and our payment processor Stripe to charge your card on file for each period.
  • Reminders. Monthly plans get an email 2 days before each charge. Yearly plans get one 30 days before renewal and another 2 days before. Each shows the amount, the date and how to change or cancel.
  • Canceling. Cancel any time from your studio's settings. Your plan stays active until the end of the period you've paid for, then your studio moves to the free Pinhole plan. Your photos and galleries stay; Pinhole's limits and fee on sales then apply.
  • Refunds. We don't give refunds for part of a period, except where the law requires it. If something went wrong on our side, write to us and we'll make it right.
  • Changing plans. Moving up takes effect right away, and you pay the difference for the rest of the current period. Moving down takes effect at your next renewal.
  • Price changes. We email you at least 30 days before a new price applies to your plan. It starts at your next renewal after that notice, and you can cancel before then.
  • Failed payments. If a charge fails, we email you and try again. If it still hasn't gone through after 14 days, your studio moves to the free Pinhole plan until you update your card.

Selling to your clients

  • You are the seller. When your clients buy photos, prints, packages or sessions from you, the sale is between you and your client. You set your prices and are responsible for your products, sales tax, refunds, disputes and your own terms with clients.
  • Card payments go to your own Stripe account, which you connect to HeyShutter. Stripe's terms apply to that account, and Stripe charges its card processing fees to you.
  • HeyShutter's fee. On the free Pinhole plan, clients pay by card, and HeyShutter takes a 10% fee on every sale (photos, downloads, packages, prints, sessions and anything else your clients buy), collected automatically from each payment. Paid plans have no HeyShutter fee on sales.
  • Print lab orders. When a print order goes to a lab through HeyShutter, the lab's cost and shipping are collected from the payment and paid to the lab, and you keep the rest.
  • Paid directly. On 35mm and higher plans, clients can also pay you directly, for example by Venmo or cash, and you record it on the order. That money is between you and the client, and HeyShutter doesn't handle it. On Pinhole, sales are paid by card.

Your content

You own your photos and everything else you put into HeyShutter. To run the service, you give us permission to store, copy, process and show your content: for example to make previews, watermarked copies and print files, to deliver galleries to your clients, and to send files to services you choose, such as a print lab. That permission is only for running HeyShutter for you, and it ends when your content is deleted, apart from copies in backups that are removed on their normal schedule.

We don't sell your photos, use them to train AI, or use them in our marketing unless you say we can.

You confirm you have the rights and permissions needed for everything you upload, including model releases and permission to photograph and share images of the people in them.

Your clients' information

Information about your clients belongs to your studio. We handle it on your behalf and only to provide HeyShutter, as our Privacy Policy describes. In particular, we:

  • use it only to run the service for you and as the law requires, never for our own marketing and never sold;
  • keep it confidential and protect it with reasonable security;
  • use only the service providers listed in the Privacy Policy, under contract;
  • help you answer your clients' requests to see, correct or delete their information;
  • delete it after your account closes, as the Privacy Policy says.

You are responsible for your relationship with your clients, including telling them how you use their information, getting any consent the law requires (for example for photos of children or for face matching), and following the law when you email or text them.

Face matching

Face matching is optional and available only for pageant events. By turning it on for an event, you confirm that the people in its photos, or a parent or guardian for anyone under 18, agreed to it in a way that meets the laws that apply to you and to them. Some places have strict rules on face data, and you are responsible for following them, including not using face matching where you don't have the agreement those rules require. We may limit face matching to keep it lawful.

Acceptable use

Don't use HeyShutter to:

  • store or share anything illegal, including any sexual content involving a minor. We remove it, close the account, and report it to the National Center for Missing & Exploited Children as the law requires;
  • share images of people without the permissions the law requires, or images that infringe someone else's rights;
  • harass, threaten, deceive or defraud anyone, or send spam;
  • upload malware, probe or break our security, or get around plan limits;
  • scrape, copy or resell HeyShutter, or use it to build a competing service;
  • put an unreasonable load on our systems.

We may remove content or suspend a studio that breaks these rules. Where we can, we tell you first and give you a chance to fix it.

Other services

HeyShutter works with services run by other companies, such as Stripe, print labs, Google Photos, Dropbox and Adobe Lightroom. Their own terms apply when you or your clients use them, and we aren't responsible for them.

Design services and branded apps

  • Custom website design ($2,500) and branded app design ($2,500) are one-time fees. What's included is agreed with you in writing before work starts. Your plan covers the software that keeps the site or app running.
  • Branded apps are published under your own Apple and Google developer accounts. You are responsible for those accounts, their fees and their rules, and for keeping them active.
  • To use your own domain or email address with HeyShutter, you must control the domain and keep the settings we give you in place.
  • Texting. Texts to your clients come from your studio's own number, registered with the carriers in your business's name. A one-time $25 setup fee covers that registration; it isn't refundable once the registration has gone to the carriers, including if the carriers decline it. You must text only clients who agreed to it, keep to the texts the carriers approved, and honor STOP. We may pause texting that breaks carrier rules.

Ending your account

  • You can stop using HeyShutter at any time. To close your studio and have its content deleted, write to us from the owner's email address. Download anything you want to keep first; we can help with exporting.
  • We may suspend or close a studio that seriously or repeatedly breaks these terms, doesn't pay, or puts other users or HeyShutter at legal risk. Unless the law or safety prevents it, we tell you first and give you a reasonable chance to download your content.
  • After a studio is closed, we delete its content within 90 days, as the Privacy Policy describes.
  • The sections on your content, disclaimers, limits on liability and disputes continue after the account ends.

Disclaimers

We work hard to keep HeyShutter running well, but we provide it "as is" and "as available". To the extent the law allows, we don't promise that it will be uninterrupted or error free, and we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. Keep your own copies of your original photos; HeyShutter is not your only backup.

Limits on liability

To the extent the law allows, HeyShutter is not liable for lost profits, lost revenue, lost data or any indirect, special, incidental or consequential damages, and our total liability for any claim about HeyShutter is limited to the greater of what you paid us in the 12 months before the claim and $100. Some places don't allow these limits, so they may not all apply to you.

You agree to cover HeyShutter's reasonable costs, including legal fees, from claims by others that arise from your content, your dealings with your clients, or your breaking these terms.

Disputes

If something goes wrong, write to us first and we'll try to sort it out. These terms are governed by the laws of the State of Tennessee and applicable US federal law. Any dispute will be handled in the state or federal courts located in Tennessee, and you and we agree to those courts, though either of us may use small claims court where it applies.

Changes to these terms

We may update these terms. We change the date at the top, and for significant changes we email studios at least 30 days before they take effect. If you keep using HeyShutter after that, the new terms apply. If you don't agree, you can cancel before they take effect.

These terms, with the Privacy Policy and any written order for design services, are the whole agreement between you and us about HeyShutter. If a part can't be enforced, the rest still applies. Not enforcing a part isn't giving it up. You can't transfer these terms without our agreement; we may transfer them with the business. We send notices to your studio owner's email address.

For a studio's clients

If you use a client portal to view galleries, book sessions or buy from a photographer, your purchase and your agreement are with that studio, and the studio's terms apply. HeyShutter provides the software the studio uses. Please don't share your sign-in or a download PIN publicly, upload anything you don't have the right to use (such as a selfie of someone else), or try to get around a studio's prices or download settings. Questions about an order go to the studio first. Our Privacy Policy explains how your information is handled.

Contact

Write to [email protected]. HeyShutter is operated by Close Daily LLC.